(Return, Exchange & Refund Policy)

1. What Is Eligible for Return or Exchange

Standard (non-personalised, ready-made) products from our Seasonal Specials, Home Decor, Gifting Items or Office Items collections may be eligible for return or exchange only if:

  • The item arrives damaged or defective, or
  • You received the wrong item, or
  • The item is materially different from what was described/shown on the product page (not including natural handmade variation — see our Handmade Product Variation Policy).

2. What Is Not Eligible for Return or Exchange

  • Personalised, custom or made-to-order items placed via our Custom Order page (unless damaged, defective, or not matching the confirmed order brief).
  • Items that have been used, worn, washed, or altered in any way.
  • Hair accessories, jewellery and other items worn in direct contact with hair, skin or the body, once opened or used, for hygiene reasons.
  • Change-of-mind requests after an order has been delivered.
  • Items without their original packaging, tags, or proof of purchase.

3. Reporting Window

Any issue with your order (damaged, defective, incorrect, or missing item) must be reported to us within: [PHOORA DETAIL REQUIRED] of delivery.

Please share clear photos or an unboxing video along with your order number when reporting an issue — this helps us verify and resolve your request faster.

4. Resolution Process

Once a return/exchange request is reported and reviewed, we will let you know whether it qualifies for a replacement, exchange or refund. Approved resolutions are subject to product availability and are provided at our discretion.

5. Refunds

Where a refund is approved (for example, when a replacement is not available), the amount will be credited to your original payment method.

Refund processing time: [PHOORA DETAIL REQUIRED]

6. Return Shipping

[PHOORA DETAIL REQUIRED — whether return shipping cost is borne by customer or by Phoora Creates]

7. Contact for Returns & Refunds

Email phooracreates@gmail.com, WhatsApp +91 8707527984, or use our Contact page to begin a return, exchange or refund request. Please also check our FAQ page for quick answers.