(Order Cancellation Policy)

1. Standard (Ready/In-Stock) Products

You may request a cancellation before your order has been dispatched. Once an order has entered production or has been shipped, we are unable to accept a cancellation request.

Cancellation window: [PHOORA DETAIL REQUIRED]

2. Personalised, Custom & Made-to-Order Products

Because these pieces are created specifically according to the details you share with us (through our Custom Order page or via WhatsApp) — such as name, colour, theme, occasion, or message — cancellation is only possible before production begins.

Once materials have been sourced or work on your piece has started, the order cannot be cancelled, as the item is being made exclusively for you.

3. Bulk, Corporate, Wedding & Event Orders

Please refer to our Bulk, Corporate, Wedding & Event Order Policy, as these orders may involve advance payments and separate cancellation terms.

4. How to Request a Cancellation

Email us at phooracreates@gmail.com or message us on WhatsApp at +91 8707527984 with your order number and the reason for cancellation. We will confirm whether your order is still eligible for cancellation.

5. Refund Timeline for Cancelled Orders

If your cancellation is approved, the refund will be issued to your original payment method.

Refund processing time: [PHOORA DETAIL REQUIRED]