(Privacy Policy)
1. Information We Collect
- Contact details you provide, such as name, email address, phone number, and shipping address.
- Order details, including products purchased, order value, and any personalisation instructions you share with us through our Custom Order page.
- Payment information, which is processed securely by our payment gateway/provider. [PHOORA DETAIL REQUIRED — name of payment processor(s) used]
- Basic technical information (such as browser type and device information) collected automatically through cookies and standard website analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including personalised/custom pieces
- Communicate with you about your order status, shipping, or any issues
- Respond to customer service enquiries via email or WhatsApp
- Send you newsletter updates and offers, if you have opted in through our website
- Improve our website, products, and customer experience
3. Cookies
Our website uses cookies to improve your browsing experience, remember your cart, and understand how visitors use our site. You can choose to accept or decline cookies through your browser or cookie-consent settings.
4. Sharing of Information
We do not sell your personal information. We may share necessary details with:
- Courier/logistics partners, to deliver your order
- Payment processors, to complete your transaction
- Service providers who help us run our website and business operations
We do not share your information with third parties for their own marketing purposes without your consent.
5. Data Security
We take reasonable steps to protect your personal information, but no method of transmission or storage over the internet is 100% secure. We encourage you to reach out to us immediately if you suspect any unauthorised use of your information.
6. Your Choices
You may:
- Unsubscribe from our newsletter at any time using the link in our emails
- Request details of the personal information we hold about you
- Request correction or deletion of your personal information, subject to any legal/order-related record-keeping requirements
To exercise any of these choices, email us at phooracreates@gmail.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The updated version will be posted on this page with a revised effective date.
8. Contact Us
For any privacy-related questions, email phooracreates@gmail.com, WhatsApp +91 8707527984, or visit our Contact page.